DDSLI

Robert Douglas Kelsch, DMD, located in the vibrant city of Queens, New York, is a dental practice that has garnered a mix of feedback from its patients, reflecting a range of experiences. The practice is known for its skilled and knowledgeable dentist, Dr. Kelsch, who has been praised for his intelligence, helpfulness, and caring nature. Patients have noted that he takes the time to thoroughly answer questions and provide reassurance, which is a significant factor in their positive experiences. Dr. Kelsch’s commitment to patient care is evident in his willingness to promptly return calls and address any additional concerns, which has been a source of comfort for many.

The office staff at Robert Douglas Kelsch, DMD, also receives commendations for their efficiency and friendliness. Patients have highlighted the speed and efficiency of the waiting room experience, with some even jokingly questioning whether it can be called a “waiting room” due to the minimal wait times. This level of service contributes to a smooth and pleasant visit, enhancing the overall patient experience.

However, not all feedback is positive. Some patients have encountered significant challenges when trying to schedule appointments. Reports of being placed on hold for extended periods, frequent disconnections, and a lack of responsiveness from the staff have been sources of frustration. These issues have led to dissatisfaction, with some patients feeling that the quality of the dental care is overshadowed by the difficulties in accessing it. The inconsistency in the office’s communication and scheduling processes has been a point of contention, suggesting a need for improvement in these areas to ensure a more seamless experience for all patients.

Despite these challenges, the practice’s strengths lie in the quality of care provided by Dr. Kelsch and the efficiency of the office staff once patients are in the door. The positive experiences of many patients highlight the potential for a rewarding dental journey under Dr. Kelsch’s care. For those who can navigate the initial hurdles of scheduling, the practice offers a supportive and professional environment where patient needs are prioritized.

In summary, Robert Douglas Kelsch, DMD, in Queens, New York, is a dental practice that excels in patient care and efficiency once appointments are secured. While there are areas for improvement in communication and scheduling, the dedication and expertise of Dr. Kelsch and his team make it a worthwhile choice for those seeking dental care in the area.