DDSLI

Seaport Dental, located in the city of Lindenhurst, New York, presents a mixed bag of experiences according to its diverse array of patient reviews. On one hand, the practice is praised for its cleanliness and the efficiency of its dental care. Patients have noted the dentist’s honesty and the overall quality of the dental services provided. Many have described the dental care as excellent, with some reviewers expressing that it is the best dental office they have ever visited. The staff, at times, is described as kind and helpful, contributing to a positive atmosphere that makes patients feel comfortable and welcomed.

However, the practice seems to struggle with consistency in customer service, particularly in its front office operations. Several reviews highlight significant issues with the administrative staff, particularly the receptionist, whose behavior has been described as unprofessional and confrontational. This has led to dissatisfaction among patients, with some feeling disrespected and undervalued. The receptionist’s handling of basic administrative requests, such as the transfer of medical records, has been a point of contention, with some patients reporting hostile interactions that have marred their overall experience.

Moreover, there have been instances where the practice’s policies and communication have been called into question. For example, one patient recounted a troubling experience where they were asked to leave their young child unattended in the lobby, which understandably led to frustration and a negative perception of the practice’s customer service. This incident, along with others, suggests a need for improved communication and accommodation for patients with specific needs or circumstances.

Despite these challenges, the core dental services at Seaport Dental remain a strong point, with many patients expressing satisfaction with the actual dental care they receive. The dentist’s skills and the quality of the dental work are often highlighted as reasons for returning to the practice. However, the administrative issues and customer service inconsistencies have led some patients to reconsider their choice, urging the practice to address these concerns to prevent further damage to its reputation.

In summary, Seaport Dental in Lindenhurst, New York, offers high-quality dental care that is appreciated by many of its patients. However, the practice could benefit from addressing the customer service issues that have been repeatedly highlighted in reviews. By improving the professionalism and responsiveness of its front office staff, Seaport Dental could enhance its overall patient experience and maintain its reputation as a leading dental care provider in the area.