DDSLI

Horizon Orthodontics, located in the city of Holtsville, New York, is a dental practice that has garnered a variety of opinions from its clientele. While the practice is known for its orthodontic services, including the installation and removal of braces, the experiences of patients and their families have been mixed. The office is staffed with a team of professionals who are responsible for managing appointments, handling insurance claims, and ensuring that patients receive the care they need. However, some clients have expressed dissatisfaction with the level of professionalism and customer service provided by the staff.

One of the key aspects of Horizon Orthodontics is its commitment to providing orthodontic care, which includes the installation and removal of braces. This service is crucial for many families seeking to improve their children’s dental health and appearance. The practice is legally obligated to remove braces they have installed, which is an important consideration for patients who may need to switch providers or discontinue treatment for any reason. This obligation ensures that patients are not left in a difficult situation if they choose to seek care elsewhere.

Despite the essential services offered, some clients have reported challenges in communication and scheduling. There have been instances where patients felt their phone messages were not returned promptly, leading to the need for in-person visits to resolve issues. Additionally, discrepancies in appointment times have been noted, causing frustration for patients who arrive expecting to be seen at a specific time. These experiences highlight the importance of clear communication and efficient scheduling in maintaining patient satisfaction.

On a positive note, the new doctor at Horizon Orthodontics has been described as nice, suggesting that the clinical care provided is of a good standard. This is an important factor for patients who prioritize the quality of care they receive. The presence of a competent and friendly doctor can significantly enhance the overall experience for patients, even if other aspects of the practice may need improvement.

In summary, Horizon Orthodontics in Holtsville, New York, offers essential orthodontic services with a focus on braces. While the practice has faced criticism regarding customer service and communication, the quality of clinical care provided by the new doctor is a positive aspect that patients appreciate. For families considering orthodontic treatment, it is important to weigh these factors and consider personal priorities when choosing a provider.