DDSLI

Carleton Avenue Family Dental, located in Central Islip, New York, has garnered a mix of feedback from its clientele, reflecting a diverse range of experiences. The dental office is praised by some for its exceptional service and the professionalism of its staff. One reviewer expressed immense satisfaction with the dental care received, highlighting the positive impact the team had on their dental health and overall confidence in their smile. This particular review underscores the trust and appreciation some patients have for the dental professionals at Carleton Avenue Family Dental, emphasizing the quality of care and the friendly atmosphere created by the staff.

However, the majority of reviews suggest a different narrative, pointing to several areas where the practice could improve. A recurring theme in the feedback is dissatisfaction with the front desk staff. Multiple reviewers have noted that the receptionists are often perceived as rude and unprofessional, which has negatively impacted their overall experience. This aspect of customer service seems to be a significant concern for many, as it affects the initial impression and ongoing interactions with the practice.

In terms of dental procedures, several patients have reported issues with the quality and durability of the dental work performed. Complaints about fillings falling out, crowns being of poor quality, and procedures being rushed are common. These experiences have led to frustration and disappointment among patients, with some feeling that their concerns were not adequately addressed by the dental professionals. Additionally, there are mentions of the high costs associated with certain procedures, which, coupled with the perceived lack of quality, have left some patients feeling dissatisfied.

Despite these challenges, the practice does have its advocates who appreciate the care they receive. The positive reviews highlight the skill and dedication of the dental team, suggesting that when the service is good, it is very good. This indicates that there is potential for Carleton Avenue Family Dental to improve its overall patient experience by addressing the concerns raised, particularly in terms of customer service and the quality of dental work.

In summary, Carleton Avenue Family Dental in Central Islip, New York, presents a mixed bag of experiences for its patients. While some appreciate the care and professionalism of the dental team, others have encountered issues with customer service and the quality of dental procedures. By focusing on improving these areas, the practice has the opportunity to enhance its reputation and provide a more consistently positive experience for all its patients.