DDSLI

Universal Dental Associates, located in the city of Elmont, New York, has garnered a mix of reviews that paint a complex picture of the dental office’s operations and customer service. The feedback from patients reveals a range of experiences, from highly positive to deeply negative, highlighting both the strengths and areas for improvement within the practice.

On the positive side, some patients have expressed immense satisfaction with the dental care they received. They commend the professionalism and efficiency of the dentists, particularly noting instances where complex procedures like root canals were performed with minimal discomfort. The staff’s attentiveness and respectfulness have also been praised, with some patients feeling well-cared for and informed throughout their treatment. These positive experiences suggest that when the office functions at its best, it provides high-quality dental care and a supportive environment for its patients.

However, the reviews also reveal significant challenges, particularly concerning the office’s management and customer service. Several patients have reported negative interactions with the front desk staff and the office manager, describing them as rude, unhelpful, and disrespectful. These interactions have left some patients feeling undervalued and frustrated, especially when dealing with appointment scheduling issues or insurance-related concerns. The lack of empathy and professionalism in these interactions has been a recurring theme, with some patients feeling that their concerns were dismissed or inadequately addressed.

Moreover, there have been instances where patients experienced procedural issues, such as fillings falling out shortly after being done, which required multiple visits to rectify. These experiences have led to dissatisfaction and a lack of trust in the quality of care provided. Additionally, some patients have faced challenges with insurance claims and documentation, further complicating their experience with the office.

Despite these challenges, there are patients who have had positive outcomes, particularly when dealing with specific dentists who are noted for their skill and care. The office’s ability to secure emergency appointments with specialists has also been highlighted as a significant positive, demonstrating their capability to address urgent dental needs effectively.

In summary, Universal Dental Associates in Elmont, New York, presents a mixed bag of experiences for its patients. While the dental care itself can be commendable, particularly when handled by skilled professionals, the office’s customer service and management practices have room for improvement. Addressing these issues could enhance the overall patient experience, ensuring that all patients feel respected, valued, and confident in the care they receive.