DDSLI

Island Smile Dental Group, located in the city of Westbury, New York, has garnered a diverse range of feedback from its clientele, reflecting both positive experiences and areas of concern. Many patients have praised the dental office for its welcoming atmosphere and the professionalism of its staff. The office is often described as clean and well-maintained, which contributes to a comfortable environment for patients. The staff, including the front desk personnel and dental hygienists, are frequently commended for their friendliness and attentiveness, making patients feel at ease during their visits.

Several reviews highlight the expertise and compassionate nature of Dr. Nourhan Mekawy, who is noted for her ability to perform complex procedures, such as root canals and implants, with ease and minimal discomfort. Patients appreciate her thorough explanations of procedures, which help them feel informed and confident about their dental care. The office’s commitment to patient comfort is further emphasized by the short wait times and the personalized attention given to each individual, ensuring that their specific needs and concerns are addressed.

However, not all feedback is positive. Some reviews express dissatisfaction with the office’s billing practices, citing issues with insurance coverage and unexpected out-of-pocket expenses. These reviews suggest a need for greater transparency and communication regarding financial matters to prevent misunderstandings and ensure that patients are fully aware of their coverage and potential costs. Additionally, a few patients have reported negative interactions with the staff, describing them as unprofessional and disrespectful when concerns were raised.

Despite these criticisms, many patients continue to recommend Island Smile Dental Group for its high-quality dental care and the genuine care shown by its staff. The office’s ability to provide same-day services and its on-site lab are also noted as significant advantages, offering convenience and efficiency to those seeking dental treatments. Overall, Island Smile Dental Group appears to be a well-regarded dental practice in Westbury, New York, with a strong focus on patient comfort and satisfaction, though there is room for improvement in certain areas, particularly regarding billing transparency and customer service.