DDSLI

Dr. Martin Pokorny DDS, located in Elmont, New York, is a dental practice that has garnered a mix of reviews, reflecting both positive experiences and areas for improvement. The practice is particularly noted for its ability to diagnose and address complex dental issues, as highlighted by one patient who had struggled with dental problems due to genetic factors. This patient praised Dr. Pokorny for his adeptness in identifying early-stage gum disease, a diagnosis that had eluded several other dentists. The patient was subsequently referred to a periodontist, which led to a significant improvement in their dental health. This highlights Dr. Pokorny’s expertise and thoroughness in patient care.

The practice is also commended for its welcoming atmosphere, with Dr. Pokorny described as having an exceptional bedside manner. Patients feel at ease in his presence, likening visits to catching up with an old friend. This level of comfort and trust is a testament to the personalized care and attention that Dr. Pokorny provides, making patients feel valued and understood.

However, the practice’s reception staff has received mixed feedback. While some patients have had positive interactions, noting the receptionist’s patience and kindness, others have reported less satisfactory experiences. One reviewer recounted an encounter with a receptionist who was perceived as unprofessional and dismissive, which left a negative impression. Despite this, another staff member, Joy, was mentioned as being friendlier, although not entirely helpful in resolving the issue. This suggests that while the dental care itself is highly regarded, there may be inconsistencies in the customer service experience at the front desk.

Overall, Dr. Martin Pokorny DDS is recognized for its high-quality dental care and the genuine concern shown by Dr. Pokorny towards his patients. The practice excels in diagnosing and treating complex dental issues, providing a sense of relief and satisfaction to those who have struggled to find answers elsewhere. While the dental services are praised, the practice could benefit from ensuring a consistently positive experience with its reception staff to enhance the overall patient experience. This balance of excellent dental care and improved customer service could further solidify the practice’s reputation in the Elmont community.