DDSLI

American Dental Hicksville, located in the city of Hicksville, New York, has garnered a range of feedback from its clientele, reflecting a spectrum of experiences. While the dental office is noted for its friendly and professional staff, as highlighted by some visitors, there are several areas where the practice seems to fall short, according to customer reviews.

A recurring theme in the feedback is the dissatisfaction with the customer service experience. Several reviewers have expressed frustration with the front desk staff, describing them as rude and unhelpful. This has led to negative first impressions for new patients, who feel that their concerns are not adequately addressed. The communication issues extend to appointment scheduling, with reports of appointments being canceled without prior notice, leaving patients feeling inconvenienced and undervalued.

The quality of dental care provided has also been a point of contention. Some patients have reported experiencing pain and discomfort following procedures, such as cleanings and fillings, which they did not anticipate. There are mentions of rushed procedures, where dentists appeared to be in a hurry, leading to subpar results. For instance, one patient noted that a cavity was only partially filled, resulting in ongoing discomfort. Another patient shared an experience where a crown was improperly fitted, causing persistent throbbing pain.

Moreover, the efficiency of the practice has been questioned, with some patients experiencing significant wait times during their visits. One reviewer recounted waiting over seven hours across multiple appointments, which suggests potential issues with time management and scheduling within the practice.

Despite these challenges, the practice does have some positive aspects. The staff, excluding the front desk, is often described as friendly and professional, which indicates that there is potential for improvement in customer service with better training and management. Additionally, the practice’s location in Hicksville, New York, makes it a convenient option for local residents seeking dental care.

In summary, while American Dental Hicksville has some strengths, particularly in terms of its professional staff, there are several areas that require attention. Improving customer service, ensuring thorough and careful dental procedures, and enhancing appointment scheduling and management could significantly enhance patient satisfaction. By addressing these issues, the practice could better meet the needs of its patients and improve its overall reputation in the community.