DDSLI

Cohen Kenneth DDS, located in Woodmere, New York, presents a mixed bag of experiences for its patients, as reflected in the diverse reviews it has received. The dental office is praised by some for the exceptional care and kindness of Dr. Cohen himself. Patients have described him as a compassionate and skilled dentist who goes above and beyond to ensure that their dental visits are as comfortable and stress-free as possible. For individuals who have had traumatic experiences with dentists in the past, Dr. Cohen’s approach has been a breath of fresh air, helping to alleviate anxiety and fear associated with dental procedures. His ability to communicate effectively and reassure patients has been a highlight for many, making him a beloved figure among those who have had positive experiences.

However, the office’s front desk operations seem to be a significant point of contention. Several reviews have pointed out issues with communication and scheduling, with some patients expressing frustration over the difficulty in reaching a live person on the phone. There are reports of messages not being returned promptly, and appointments being canceled without proper follow-up, which has led to inconvenience and dissatisfaction among some patients. The receptionist’s demeanor has also been criticized, with some patients feeling ignored or dismissed during their interactions. This has led to a perception of unprofessionalism and has, unfortunately, overshadowed the positive experiences with Dr. Cohen himself.

Moreover, there have been instances where patients have faced challenges in getting timely appointments, especially during emergencies. This has been a source of distress for those in pain or discomfort, as they have had to seek dental care elsewhere due to the lack of responsiveness from the office. The office’s equipment and facilities have also been described as somewhat outdated, which may contribute to the overall perception of the practice.

In summary, Cohen Kenneth DDS in Woodmere, New York, is a dental practice that offers a high level of care and compassion from Dr. Cohen, who is highly regarded by many of his patients. However, the administrative side of the practice, particularly the front desk operations, has room for improvement. Addressing these issues could enhance the overall patient experience and ensure that the quality of care provided by Dr. Cohen is matched by the efficiency and professionalism of the office staff.