DDSLI

Dr. Sarven Hacikian’s dental office, located in the city of Bay Shore, New York, offers a mixed experience for its patients. While the practice has its strengths, there are areas that could use some improvement based on patient feedback. The office is known for its skilled and attentive doctors and nurses, who are often praised for their professionalism and care. Patients appreciate the quality of medical attention they receive, which is a significant highlight of the practice. The staff’s expertise and dedication to patient care are commendable, making the actual dental treatment a positive aspect of the visit.

However, the overall experience at the office is somewhat marred by logistical and customer service issues. The waiting room is notably small, which can lead to a cramped and uncomfortable experience for patients. This is compounded by the long wait times, with some patients reporting waiting for over two hours. Such delays can be frustrating, especially for those with busy schedules or those who are anxious about dental visits. The office’s policy of charging a $50 fee for missed appointments adds to the stress, as it places additional pressure on patients to adhere to their scheduled times despite potential delays.

The physical condition of the office also leaves something to be desired. Reports of broken doors and a malfunctioning heater suggest that the facility could benefit from some maintenance and upgrades. These issues can detract from the overall patient experience, making the environment feel less welcoming and comfortable.

Interactions with the front desk staff have been described as less than ideal, with some patients finding them to be rude. This aspect of the service can significantly impact the overall impression of the practice, as the front desk is often the first point of contact for patients. Improving customer service in this area could enhance the patient experience and create a more positive atmosphere.

In summary, Dr. Sarven Hacikian’s dental office in Bay Shore, New York, excels in providing high-quality dental care through its skilled doctors and nurses. However, the practice could improve by addressing logistical challenges, enhancing the physical environment, and improving customer service at the front desk. By focusing on these areas, the office could offer a more well-rounded and satisfying experience for its patients.