DDSLI

Robert C. Doht, DDS, PC, located in Bay Shore, New York, has garnered a mix of reviews from its patients, reflecting a range of experiences at the dental office. While some patients have praised the practice for its effective communication and thorough explanations, others have expressed dissatisfaction with the office’s administrative operations.

One of the standout aspects of Robert C. Doht, DDS, PC, is the commendable patient care provided by Dr. Doht himself. Patients have noted that he takes the time to explain procedures and answer questions, which helps in building trust and ensuring that patients feel informed about their dental health. This level of personalized care is a significant positive aspect of the practice, as it highlights Dr. Doht’s commitment to patient education and comfort.

However, the front office operations have been a point of contention for many patients. Several reviews have highlighted issues with communication, particularly regarding phone calls and appointment scheduling. Some patients have reported difficulties in reaching the office by phone, often being directed to voicemail without receiving a timely response. This has led to frustration, especially for those trying to schedule or confirm appointments. Additionally, there have been instances where appointments were canceled or rescheduled without adequate notice, causing inconvenience to patients.

Despite these challenges, there are instances where the front office staff have gone above and beyond to assist patients, particularly in navigating insurance benefits. This suggests that while there may be inconsistencies in service, there are efforts being made to provide support to patients in understanding their insurance coverage.

The location of the office has also been a source of confusion for some patients, as there have been reports of outdated information regarding the office’s address. This has led to patients arriving at the wrong location, which can be particularly frustrating for those who are already anxious about dental visits.

Overall, Robert C. Doht, DDS, PC, offers a mixed experience for its patients. The practice excels in providing detailed and patient-focused care through Dr. Doht, but there are areas for improvement in the administrative aspects of the office. Addressing these issues could enhance the overall patient experience, ensuring that the quality of care extends beyond the dental chair to include seamless and efficient office operations.