DDSLI

Brentwood Family Potter, located in the city of Brentwood, New York, has garnered a mix of feedback from its clientele, reflecting a range of experiences. On the positive side, many patients have praised the professionalism and friendliness of the staff. The dental assistants are often described as charismatic and professional, contributing to a welcoming atmosphere. The dentist, Dr. Levon, is noted for his professionalism, which has left a positive impression on some patients. The hygienists, particularly Nancy, have been commended for their thoroughness and ability to explain procedures clearly, making patients feel informed and comfortable during their visits.

However, the practice has faced criticism, particularly regarding its scheduling and appointment management. Several reviews highlight issues with appointment cancellations and rescheduling, often at the last minute, which has caused inconvenience for patients. This has been a recurring theme, with some patients expressing frustration over having their appointments canceled without prior notice, leading to wasted time and disrupted schedules. The front desk staff and management have also been criticized for their lack of professionalism and courtesy, with some patients describing interactions as rude and unhelpful.

Timeliness is another area where Brentwood Family Potter has received mixed reviews. While the staff’s professionalism and friendliness are appreciated, the wait times have been a point of contention. Some patients have reported long waits beyond their scheduled appointment times, which has affected their overall experience. Despite these challenges, the quality of dental care provided by the hygienists and the dentist has been positively noted by some, indicating that once patients are seen, the care is satisfactory.

In summary, Brentwood Family Potter offers a dental experience that is appreciated for its professional and friendly staff, particularly in terms of the care provided by the dentist and hygienists. However, the practice faces challenges with its scheduling system and front desk interactions, which have led to dissatisfaction among some patients. For those considering this dental office, it may be beneficial to weigh the positive aspects of the care provided against the potential for scheduling inconveniences.