DDSLI

Dr. Lara Mikhail, DDS, located in the city of Freeport, New York, has garnered a mix of reviews from patients, reflecting a range of experiences at the dental office. While some patients have praised the office for its friendly and caring staff, particularly in their interactions with children, others have expressed dissatisfaction with certain aspects of their visits.

On the positive side, the office has been commended for its welcoming atmosphere and the staff’s ability to make young patients feel comfortable. One reviewer highlighted the staff’s kindness and attentiveness, noting that their child has been visiting the office since the age of four and has always been treated with care. This suggests that the office is well-suited for families seeking a child-friendly dental environment.

However, not all experiences have been positive. Some patients have reported issues with the office’s administrative processes and customer service. A few reviews mention difficulties with appointment scheduling and communication, with one patient expressing frustration over a scheduling mishap that led to a missed appointment. This indicates that there may be room for improvement in the office’s organizational practices to ensure a smoother experience for patients.

Additionally, there have been concerns about the professionalism and demeanor of the front desk staff. A couple of reviewers noted that the receptionist’s attitude was less than welcoming, which detracted from their overall experience. This feedback suggests that enhancing customer service training for front-line staff could be beneficial in improving patient satisfaction.

In terms of dental care, opinions are divided. While some patients have been satisfied with the quality of dental work, others have raised concerns about the experience level of the dentists and the cleanliness of the office. One reviewer mentioned that their dental procedure was performed well, but they were left with questions about the follow-up care and the completion of their treatment. Another review pointed out issues with the office’s cleanliness, suggesting that improvements in maintaining a tidy and hygienic environment could enhance the overall patient experience.

Overall, Dr. Lara Mikhail, DDS, in Freeport, New York, offers a dental practice that has been appreciated for its child-friendly approach and caring staff. However, there are areas for improvement, particularly in customer service and office management, to ensure a consistently positive experience for all patients. By addressing these concerns, the practice has the potential to enhance its reputation and provide an even higher level of care to its community.