DDSLI

NewYork-Presbyterian Queens Dental & Oral Medicine, located in Fresh Meadows, New York, has garnered a mix of feedback from its clientele, reflecting a range of experiences. While some patients have expressed dissatisfaction, particularly with the communication and appointment scheduling processes, others have found solace in the quality of care provided by the dental professionals.

A recurring theme among the reviews is the challenge of reaching the office by phone. Several patients have reported difficulties in getting through to the office, with calls going unanswered or being directed to voicemail. This has been a source of frustration for many, as timely communication is crucial for scheduling appointments and addressing urgent dental concerns. The lack of an automated answering service or a callback option has been noted as a significant area for improvement.

Despite these communication hurdles, the dental care itself has received praise from some patients. For instance, one patient recounted a positive experience during an emergency tooth extraction. The patient appreciated the prompt service and the attentive care provided by Dr. Abir and the dental hygienist. This suggests that once patients are able to secure an appointment and receive treatment, the quality of care can be commendable.

However, the scheduling process has also been a point of contention. Some patients have experienced long wait times for appointments, with reports of waiting months for a consultation. Additionally, there have been instances where patients felt overlooked or experienced delays during their visits, which contributed to a sense of dissatisfaction.

The reception staff has also been mentioned in several reviews, with mixed feedback regarding their demeanor and efficiency. While some patients have found the front desk staff to be helpful when visiting in person, others have encountered less favorable interactions, describing the staff as having a less-than-welcoming attitude.

In summary, NewYork-Presbyterian Queens Dental & Oral Medicine offers dental services that, when accessed, can be of high quality. However, the office faces challenges in communication and scheduling that have impacted the overall patient experience. Improvements in these areas could enhance the accessibility and satisfaction of the services provided, ensuring that all patients receive the care they need in a timely and efficient manner.