DDSLI

Delba J. Pena DDS PC, located in the bustling city of Hempstead, New York, has garnered a mix of reviews from its clientele, reflecting a range of experiences at this dental office. While some patients have expressed dissatisfaction, particularly with the administrative aspects of the practice, others have praised the dental care provided by the doctors.

A recurring theme among the reviews is the lengthy wait times experienced by patients. Many have reported spending several hours at the office, both in the waiting area and in the examination rooms, before receiving treatment. This has been a source of frustration for those who have visited the office for emergency appointments or walk-ins, as they feel their time and urgency are not adequately respected. The administrative staff, in particular, have been criticized for their lack of organization and perceived rudeness, which has left some patients feeling undervalued and disrespected.

Despite these administrative challenges, the dental care itself has received commendations from some patients. Dr. Austin Le, in particular, has been highlighted for his professionalism and attentiveness during orthodontic treatments. Patients have appreciated his thorough explanations and the personalized care he provides, which has led to satisfactory outcomes for those undergoing treatments like aligners. This level of care has been a redeeming quality for the practice, encouraging some patients to return despite the initial hurdles they faced with the office staff.

The reviews also suggest that the practice could benefit from improvements in communication and customer service training for the front office staff. Patients have expressed a desire for more empathy and efficiency in handling appointments and follow-ups, which would enhance the overall patient experience. Addressing these concerns could significantly improve the perception of the practice and ensure that the quality of dental care is matched by the quality of service provided by the administrative team.

In summary, Delba J. Pena DDS PC offers competent dental care, particularly in orthodontics, but faces challenges with its administrative operations. By focusing on improving the efficiency and demeanor of the front office staff, the practice could enhance its reputation and provide a more seamless experience for its patients.