DDSLI

Dr. Dean F. Raio’s dental practice, located in Medford, New York, has garnered a mix of feedback from its clientele, reflecting a range of experiences. The office is noted for its modern and clean environment, which many patients find welcoming and accommodating. The staff, including the front desk personnel, are often described as friendly and professional, contributing to a positive first impression for visitors. This atmosphere is complemented by the office’s commitment to maintaining a neat and upgraded facility, which is appreciated by many patients who value a clean and organized setting for their dental care.

Dr. Raio himself is frequently highlighted for his knowledge and expertise in dentistry. Patients have expressed satisfaction with his ability to ensure comfort during procedures, which is a significant factor for those who may feel anxious about dental visits. The hygienists, particularly one named Ginette, receive praise for their thorough and gentle approach to teeth cleaning, which adds to the overall positive experience for many patients.

However, the practice has also faced criticism, particularly regarding billing practices and communication about treatment plans. Some patients have reported discrepancies between the estimated costs provided and the actual charges billed, leading to frustration and financial strain. There are concerns about the lack of transparency in pre-billing procedures with insurance companies, which has left some patients feeling misled about their financial responsibilities.

Additionally, there have been instances where patients felt that the practice prioritized selling dental devices over providing personalized care. This has led to dissatisfaction, especially when treatments did not yield the expected results or when patients felt pressured into purchasing additional services or products. Some individuals have experienced complications or unsatisfactory outcomes from treatments, which has further contributed to their negative perception of the practice.

Despite these challenges, there are staff members, such as those in the billing department, who are recognized for their responsiveness and willingness to explain procedures and costs. This level of customer service is appreciated by patients who seek clarity and support in navigating their dental care.

Overall, Dr. Dean F. Raio’s dental office in Medford, New York, offers a blend of positive and negative experiences. While the practice is commended for its professional staff and clean environment, there are areas for improvement, particularly in communication and billing transparency. Patients are encouraged to engage in open discussions with the staff to ensure a clear understanding of their treatment plans and associated costs.