DDSLI

Bay Dental, located in the city of North Hills, New York, has garnered a mix of feedback from its clientele, reflecting a diverse range of experiences. On one hand, the dental office is praised for its excellent care and professional service. Many patients have expressed their satisfaction with the quality of dental work provided, highlighting the expertise and thoroughness of the dentists. The positive reviews often mention the high level of care received, with some patients specifically noting the skillful work of Dr. Geffen, who is commended for performing excellent cleanings. These satisfied customers are eager to recommend Bay Dental to others, indicating a strong level of trust and appreciation for the services rendered.

On the other hand, there are some areas where Bay Dental seems to face challenges, particularly in terms of customer service and communication. A few reviewers have expressed frustration with the difficulty of making appointments and the lack of direct communication. Some have noted that it is hard to get in touch with the office, with text messages rarely being replied to, which can be a significant inconvenience for those trying to schedule or reschedule appointments. Additionally, there are mentions of the reception team being less than accommodating, with reports of rudeness and unhelpfulness when attempting to book appointments. This aspect of the service has led to dissatisfaction among some patients, who feel that the customer service experience does not match the quality of the dental care provided.

Overall, Bay Dental in North Hills, New York, appears to excel in delivering high-quality dental care, with many patients leaving the office satisfied with their treatments. However, the office could benefit from improving its communication and customer service practices to ensure a more seamless and pleasant experience for all patients. By addressing these concerns, Bay Dental has the potential to enhance its reputation further and provide an even more comprehensive and satisfying service to its community.