DDSLI

Forest Hills Oral Surgery, located in the bustling city of Forest Hills, New York, is a dental practice that has garnered a mix of reviews from its patients. The practice is known for its skilled surgeons and attentive medical staff, who have been praised for their professionalism and ability to make patients feel at ease during procedures. Many patients have highlighted the expertise of the surgeons, noting their ability to handle complex dental surgeries with precision and care. The surgical team is often described as kind, knowledgeable, and supportive, which is particularly reassuring for those who experience dental or medical anxiety.

The office environment is frequently mentioned as being clean and well-maintained, contributing to a sense of comfort and safety for patients. The practice also seems to have a strong follow-up protocol, with some patients noting that they received calls from their surgeons to check on their recovery progress. This level of care and attention to detail is appreciated by many who have undergone procedures at the clinic.

However, the practice has faced significant criticism regarding the conduct of its front desk staff, particularly the receptionist. Multiple reviews have pointed out instances of rudeness, unprofessional behavior, and a lack of empathy from the receptionist, which has negatively impacted the overall patient experience. Some patients have reported feeling dismissed or mistreated, both in person and over the phone, which has led to discomfort and dissatisfaction. There are also concerns about the receptionist’s ability to handle billing and insurance issues effectively, with some patients feeling frustrated by the lack of assistance in these areas.

Despite these challenges, the core medical services provided by Forest Hills Oral Surgery are generally well-regarded. The practice’s ability to deliver high-quality dental care, coupled with the expertise of its surgeons, remains a strong point. Patients who have interacted primarily with the medical staff have often left positive reviews, emphasizing the skill and compassion of the dental team.

In summary, Forest Hills Oral Surgery offers excellent surgical care with a team of dedicated professionals who are committed to patient well-being. However, the practice could benefit from addressing the concerns related to its front desk operations to ensure a more welcoming and supportive environment for all patients.