DDSLI

Dr. Michael H. Schwartz’s dental office, located in the city of West Islip, New York, has garnered a range of feedback from its patients, reflecting both positive experiences and areas for improvement. The practice is particularly noted for its expertise in jaw surgery, with several patients expressing high satisfaction with the outcomes of their procedures. One patient, who underwent jaw surgery, praised the seamless process and the surgeon’s skill, noting that the recovery was smooth and pain-free. This patient also highlighted the office’s ability to navigate insurance complexities, ensuring that the procedure was covered despite its aesthetic nature, which is typically not covered by insurance. This indicates a level of dedication and advocacy for patients that is appreciated by those who have undergone similar procedures.

Another patient shared a positive experience with Dr. Michael, emphasizing his attentiveness and willingness to provide clear post-operative instructions. This patient felt confident and secure under his care, which speaks to the doctor’s ability to communicate effectively and address patient concerns. The personalized attention and clarity in communication are aspects that seem to resonate well with patients, contributing to their overall satisfaction.

However, not all experiences have been positive. Some patients have encountered issues with the administrative side of the practice. One review highlighted a frustrating experience with billing and insurance coverage, where the patient was unexpectedly billed due to the office being out of network. This incident points to a potential area for improvement in terms of transparency and communication regarding insurance matters. The patient felt misinformed and described the staff as unhelpful, which suggests that while the medical care may be commendable, the administrative processes could benefit from greater clarity and customer service.

Overall, Dr. Michael H. Schwartz’s office is recognized for its surgical expertise and patient care, particularly in the realm of jaw surgery. Patients appreciate the skill and dedication of the medical staff, especially Dr. Michael, who is noted for his ability to listen and provide thorough explanations. However, the practice could enhance its reputation by addressing administrative challenges and ensuring that all patients are fully informed about insurance coverage and billing procedures. By focusing on these areas, the office could improve the overall patient experience and maintain its standing as a trusted provider in the community.