DDSLI

The Department of Dental Medicine at Long Island Jewish Medical Center, located in Queens, New York, has received a wide range of feedback from its patients, reflecting both positive experiences and areas needing improvement. The reviews highlight a significant divide in patient experiences, with some praising the professionalism and expertise of the dental team, while others express frustration with the administrative and scheduling aspects of the office.

On the positive side, many patients have commended the dental professionals for their skill and care. Patients have noted that the dentists are thorough, articulate, and capable of making patients feel comfortable during procedures. For instance, one patient shared their satisfaction with the dental team’s ability to diagnose and address issues that were previously mishandled by another dentist. The expertise of specific dentists, such as Dr. Andrew Salama and Dr. Stuart, has been highlighted, with patients willing to travel long distances for their services. The dental procedures, including complex surgeries like wisdom teeth removal, have been described as smooth and effective, with minimal post-operative discomfort.

However, the administrative side of the Department of Dental Medicine has been a source of significant dissatisfaction for many patients. A recurring theme in the reviews is the difficulty in reaching the office via phone or email, with numerous patients reporting that their calls and messages go unanswered. This has led to challenges in scheduling appointments, with some patients experiencing long wait times or last-minute rescheduling. The front desk staff and office management have been criticized for their lack of responsiveness and professionalism, with several reviews mentioning rude interactions and a general lack of helpfulness. This has caused frustration among patients who feel that the administrative inefficiencies overshadow the quality of dental care provided.

In summary, while the Department of Dental Medicine at Long Island Jewish Medical Center is praised for its skilled dental professionals and successful procedures, there is a clear need for improvement in the administrative and customer service areas. Patients appreciate the expertise and care of the dental team but are often frustrated by the challenges in communication and scheduling. Addressing these administrative issues could enhance the overall patient experience and ensure that the high-quality dental care is complemented by equally efficient and courteous service.